Customer Service and Terms & Conditions
Our delivery charges & terms relate to the U.K. 98% of orders placed are delivered the next working day. On the rare occasion that an item is out of stock we still aim to deliver within 3-6 days. In cases of delayed delivery, we keep in touch with our customers at all stages by actually phoning you. We believe that not all online business should be done electronically, sometimes its better to talk. If for any reason the delivery timeframe we offer is not acceptable then you have the right to cancel at any time & receive a full refund. Carriage charges, where applicable, will be clearly stated before your order is processed & before any payment is taken from your credit/debit card. The basic carriage rules of our site are:
- You can collect any item of any value from our trade counter at Unit 3 Bedminster Trade Park, Sheene Way, Bristol BS3 4TA with no carriage cost
- If your order is more than £50 including VAT carriage is FREE when your delivery address is anywhere in mainland England or Wales & most of Scotland. But if you live on any of the British Islands, or in the Scottish Highlands or Norther Ireland we will charge you £8.95.
- If your order is less than £50 including VAT you will be charged £4.95 when your delivery address is anywhere in mainland England or Wales & most of Scotland. But if you live on any of the British Islands, or in the Scottish Highlands or Northern Ireland we will charge you £12.95.
- If we deem that an item can go in the post e.g. vacuum bags & accessories, we offer Royal Mail 1st class @ £2.49 or Royal Mail 2nd Class @ £1.66 - this is regardless of the order value.
- One Stop Cleaning Shop does not export outside of the UK.
One Stop Cleaning Shop have the right to cancel an order if financial and / or fraud prevention criteria are not fully met during the order & dispatch process.
You have the right to cancel your order at any time before the confirmed delivery date free of charge. You have the right to cancel your order within 7 working days of receiving your products without giving a reason providing the goods are unused and in a resaleable condition. You would however have to pay the cost of returning the goods to us (at least £20.00 per unit or at your cost).
If you have decided to cancel your order or wish to return your products to One Stop Cleaning Shop, we will refund your credit card within 5 days of the goods being returned to us providing the goods are in a re-sellable condition.
This section has been introduced to incorporate the new European Directive on distance selling which is incorporated into UK law by The Consumer Protecion (Distance Selling) Regulations 2000. Further information on this can be found on the Department of Trade and Industry website.
What information do we collect? How do we use it?
* When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfil your orders and to notify you of the status of your order.
* We also ask for your telephone number which enables us to contact you if there is a problem with your order.
* We personalise your shopping experience by using your purchases to shape our recommendations about the products that might be of interest to you. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store.
How does One Stop Cleaning Shop protect customer information?
When you place orders or access your account information, we offer the use of a secure server using full 128-bit encryption. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information which you have given us to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
What about "cookies"?
Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as fast-track shopping and storing items in your Shopping Basket between visits.
Will One Stop Cleaning Shop disclose the information it collects to outside parties?
One Stop Cleaning Shop does not sell, trade or rent your personal information to others. We may employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mails, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments and providing customer services. Such companies and individuals will have access to personal information needed to perform these functions, but may not use it for any other purposes and are required to process the data in accordance with the UK's Data Protection legislation.
The following User Agreement (Agreement) governs the use of the One Stop Cleaning Shop (Company) site (Site). Please read the rules contained in this Agreement. Your use of the Site will constitute your agreement to comply with the rules stated here in. If you cannot agree with these rules, please do not continue using the Site. The Company and Service Provider (jointly referred to as We) expressly reserves the right to revise the rules contained in this Agreement. You are encouraged to periodically visit this page to review the rules. Notice of revisions to this agreement will be announced on this page. Continued access of the Site will constitute your acceptance of the changes or revisions to the Agreement.
Use of the Material by You
The Company authorises you to view and use the material on this Site solely for your personal, non-commercial use. The content of this Site such as text, graphics, images, and other materials (Materials), are protected by copyright under both England & Wales and foreign law. Unauthorised use of the material may violate copyright, trademark, and other laws. You may not sell or modify the Material in any way for any public or commercial purpose. The use of the Material on any other web site or in any networked computer environment for any purpose is prohibited. If you violate the terms of this Agreement, the Company and Service Provider reserve the right to terminate your access to the Site, and you must immediately destroy any copies you have made of the Material.
The Company and Service Provider's Liability
The Material contained in this Site may contain inaccuracies or typographical errors. We make no representations about the accuracy, reliability, completeness or timeliness of the Material or about the results to be obtained from using the Site Material. You are using the Material at your own risk.
WE DO NOT WARRANT THAT THE SITE WILL OPERATE ERROR-FREE OR THAT THIS SITE AND ITS SERVER ARE FREE OF COMPUTER VIRUSES AND OTHER HARMFUL GOODS. IF YOUR USE OF THIS SITE OR THE MATERIAL CONTAINED IN THE SITE RESULTS IN THE NEED FOR SERVICING OR REPLACING OF EQUIPMENT OR DATA, THE COMPANY NOR THE SERVICE PROVIDER IS RESPONSIBLE FOR THESE COSTS.
THE SITE AND MATERIAL ARE PROVIDED ON AN AS IS BASIS WITHOUT ANY WARRANTIES OF ANY KIND. THE COMPANY, SERVICE PROVIDER AND OUR SUPPLIERS, DISCLAIM ALL WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTY RIGHTS AND THE WARRANTY OF FITNESS FOR PARTICULAR PURPOSES. WE MAKE NO WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF THE MATERIAL, SERVICE, AND GRAPHICS.
Links to other Sites
For your convenience we may upload links to other sites which is not an endorsement of their content. If you decide to access linked third-party sites, you do so at your own risk.
Access to the Materials may not be legal in certain countries. If you access the Materials outside the United Kingdom, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. This Agreement is governed by the internal and substantive laws of England and Wales o its conflict of laws principles. No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such terms or any other terms.
This does not affect your statutory rights as a consumer.
We agree to meet the obligations set out under the consumer protection laws currently in force including:
* the Sale of Goods Act 1979;
* the supply of Goods and Services Act 1982;
* the Consumer Credit Act 1974;
* the Trade Descriptions Act 1968;
* the Unfair Terms in Consumer Contracts Regulations 1999; and
* the Consumer Protection Act. 1987.
If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to any law, the remaining provisions shall remain in full force and effect as if said provision never existed.
The Company and the Service Provider possess the right to terminate your ability to access the Site for any reason, without notice.
As a user, you are responsible for your own communications and are solely responsible for the consequences of their posting. You must not do the following - post material that is copyrighted unless you are the owner or have express permission of the copyright owner. Post material that reveals trade secrets unless you own them or have express permission of the owner. Post material that infringes on any other intellectual property rights of others or on the privacy or publicity rights of others. Post any material that is obscene, defamatory, threatening, harassing, abusive, or embarrassing to another user or any person or entity. Post a sexually explicit image. Post advertisements, any posting that interrupts or runs contrary to the purpose of the Forum, solicit for business without permission. Post chain letters or pyramid schemes. Post solicitations for charitable religious, social, or political organisations or impersonate another person. This list is not exhaustive of prohibited conduct. You must also obey the laws governing your jurisdiction. We do not represent or guarantee the truthfulness, accuracy or reliability of any communications posted by other users, nor do we endorse any opinion expressed by our users. You acknowledge that any reliance on material posted by other users will be at your own risk.
Any complaints by the consumer will be dealt with in a fair, effective and confidential manner. Complaints will be acknowledged within 5 working days and One Stop Cleaning Shop agree to provide a likely timescale to resolve the dispute and keep the consumer informed about progress.
You can now recycle your old electricals with us.
If you’re buying a new electrical item, we will recycle your old one for free.
Unwanted electrical equipment is the UKs fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
We can help
We are pleased to offer our customers the chance to recycle their old electrical items.
If you are collecting your replacement electrical items from our trade counter at:
Unit 3 Bedminster Trade Park
Then please drop off you the item you are replacing at the same time & we will recycle it at no cost.
If we are delivering your new item on a carrier we can collect your old item using the same carrier – the charge for this is usually £20 but please call us for a quote on this.
If we are delivering your new item on our own transport (this will likely be the case if you are in a 20 mile radius of Bristol) then we can often collect your old item with no charge, but again please call for a quote as it depends on the size of the item.
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.
Find more information on WEEE recycling, and locate your local recycling centre, atwww.recyclenow.com.